AI for manufacturers, distributors and technical support
Machinery AI Assistant
Machinery AI Assistant. Every machine holds knowledge. Put it within reach.
Turn manuals, diagrams and your technicians’ expertise into an AI assistant with verifiable answers, multilingual support and an integrated ticketing system.
- Answers with sources
- Integrated ticketing
- SaaS or on-premise
Documents, diagrams and experience, organized by machine.
The assistant searches your knowledge and cites the documentation.
Tracking, assignment and resolution in the same workflow.
The validated resolution returns to the knowledge base.
The answer is in your documentation.
Operators ask in natural language. The assistant searches manuals, images and diagrams and shows the sources they can check.
Expert knowledge becomes a shared asset.
Guided interviews capture your technicians’ experience and make it available for support and training.
Integrated ticketing, from request to resolution.
Track requests, assign tickets and manage service cases. Resolutions validated by your team feed the machine knowledge base.
From manuals to working knowledge
Your best technician cannot be everywhere. Their knowledge can.
People working on a machine need to navigate complex documents, different languages and cases solved elsewhere. Machinery connects this information to the machine’s context so your team can focus on the problem.
For machine manufacturers
Turn documentation and expertise into an AI service that accompanies your product. Brand it as your own and resell it alongside the machine.
For support teams
Bring requests, sources and resolutions into a traceable workflow. Assign tickets and keep the solutions your team has validated.
For people in the field
Make procedures, diagrams and technical knowledge accessible in multiple languages to support training and work on the machine.
Inside Machinery
The sources stay visible. Even when AI answers.
Explore the product screens: cited technical support, HMI references and production line context.
Chat interface for technical support with source citations
Inside the solution
All your technical context. One place to find it.
From initial configuration to integrations, Machinery fits the way your support organization works.
Manuals, diagrams and expert knowledge
A knowledge graph for each machine or product line connects manuals, historical tickets, images and diagrams. The interview engine captures experienced operators’ know-how. Semantic search retrieves information from PDFs, images and diagrams.
Multilingual support and ticketing
Multilingual technical chat cites official sources for training and field support. Ticketing includes tracking, assignment and resolution; solutions validated by your team automatically enrich the knowledge base.
APIs, integrations and access
APIs provide external access to the service, with custom integrations into ERP, CRM and MES. A support dashboard and role-based access help organize people and work.
SaaS, on-premise and your own branding
Flexible subscription plans with SaaS or on-premise deployment. Manufacturers and distributors can brand the assistant and resell it alongside their machines.
A cycle that preserves experience
From your sources. Through to the next service call.
Knowledge is organized by machine or product line and grows with your team’s input.
Gather your knowledge
Manuals, images, diagrams, historical tickets and expert interviews become a searchable knowledge base.
Find an answer
The assistant searches your sources and answers in natural language with citations to official documentation.
Involve your team
Integrated ticketing lets you track, assign and manage technical support requests.
Keep the resolution
Once your team validates a resolution, it enters the knowledge base for future requests.
Before we begin
The answers you need.
What information does the assistant learn from?
Manuals, historical tickets, images, diagrams and expert interviews. We organize knowledge by machine or product line using the material your company makes available.
Can our team check the answers?
The assistant cites official sources so operators can review the underlying content. New service resolutions enter the knowledge base after your team validates them.
Can we offer it to customers under our own brand?
Yes. Manufacturers and distributors can brand Machinery and resell it alongside their machines. We define the distribution model around your offering and installed base.
Does it connect to our existing business systems?
APIs and custom integrations are available for ERP, CRM and MES. We start by assessing the systems, data and access your support workflow requires.
Can we install it on our own infrastructure?
Yes. Choose SaaS or on-premise deployment, with role-based access. We assess the setup against your operational and infrastructure requirements.
Your next step
Put machine knowledge where it is needed.
Tell us about your machines, your support process and the sources you already have. We will show you how Machinery could fit your work.
Request a free demoA free demo focused on your industrial context.