The AI platform for after-sales service
GenClient
GenClient. Your after-sales service. One platform.
Customers, products, documents and support in one place. AI answers from approved sources and brings in your team when needed, with the customer’s full context.
- Approved sources
- Three automation levels
- Your brand and processes
Each customer finds the products and documents relevant to them.
The assistant consults approved documents linked to the product.
Maintenance information comes from the product’s own manual.
The request becomes a ticket with context and an AI summary.
Each customer comes with their context.
Purchased products, warranties, manuals and service records stay linked to the customer and their assigned operator.
Routine questions find an answer.
The assistant is available around the clock, using approved documents linked to the customer and showing its source.
Your team steps in at the right point.
When a person is needed, the conversation becomes a ticket. The operator gets the case and an AI summary.
A relationship that continues after the purchase
After-sales service has a history. Keep it together.
Contracts in a folder, warranties in an email and requests across different channels. GenClient brings together what you need to support customers over the years, from the first document to their next service request.
A record for every customer
Customer details, products, documents and the assigned operator are connected. Your team finds the information relevant to the relationship they are managing.
Answers from the right content
The assistant consults approved customer manuals and documents and cites its sources. Your knowledge becomes a service customers can access after hours.
Visibility into work and costs
Track open and resolved tickets, response times and operator workloads alongside AI usage and costs. Assess your service using its own data.
Inside GenClient
From customer record to answer. In one place.
Explore the dashboard, documents, assistant, ticketing and analytics through the platform’s screens.
Control panel — customers, products and tickets in one view
Inside the solution
How much autonomy should AI have? You decide.
Three ticketing modes in one system. Choose where to automate and where to keep direct control.
Manual: operators manage the case
Your team reads, handles and resolves requests. Customers, products, contracts, warranties, manuals and service records stay in one environment, linked to the assigned operator.
Assisted: AI prepares, your team approves
AI summarizes the case and suggests a reply. The operator can review and edit it before sending, using the customer’s documents and context.
Automatic: routine requests follow your rules
The assistant answers from approved content, cites its sources and manages tickets according to your rules. It brings in your team when a request needs a person.
Analytics, roles and integrations
Dashboards for customers, products, tickets, response times, operator workloads, AI usage and costs. Custom branding, roles and permissions, with desktop and mobile access. APIs and integrations with your existing ERP, DMS and business systems.
From the question to the support team
Every request keeps its context.
Customers find information and support in the same place. Your team stays in control of the workflow.
Connect customer and product
Link customer records, products, dedicated documents and the assigned operator.
Answer from the documents
AI uses approved customer manuals and content and makes the source of its answer visible.
Open a ticket when needed
The conversation moves to support with a case summary and suggestions for the operator.
Understand your service
Dashboards and analytics show ticket trends, workloads, AI use and costs.
Before we begin
The answers you need.
Is GenClient just an AI assistant?
It is an after-sales platform that brings together customers, products, documents, an AI assistant, tickets and analytics. The assistant connects to customer context and the work of your operators.
Which sources does it use to answer?
It uses approved manuals and documents linked to the customer and their products, including contracts, warranties and maintenance content. The answer shows a source the customer can consult.
Can we approve replies before they are sent?
Yes. In assisted mode, AI prepares a summary and suggested reply that the operator can check and edit. Manual and automatic management are also available to suit the process.
Can we connect our ERP and DMS?
GenClient provides APIs and can integrate with existing ERP, DMS and business systems. We assess the workflows, records and documents to connect together.
Can it fit our organization?
Branding, roles, permissions and processes can be customized. The platform works on desktop and mobile; analytics let you follow service activity, usage and AI costs.
Your next step
Keep the customer relationship moving forward.
Start with your products, the requests you receive every day and the systems you already use. Discover how GenClient can organize your after-sales service.
Request a free demoA free demo to explore the platform and its support modes.