AI reception, available 24/7
Favellia
Favellia. Every call,
an opportunity.
A voice agent that answers calls, books appointments and follows up with your customers, even when your team is busy. Connect each call to confirmations and follow-ups on WhatsApp and email.
Let’s start with the enquiries you receive every day.
- Phone
Reschedule an appointment
The phone rings
A customer calls your number. Favellia answers and welcomes them.
Listens to the request
The customer asks to move their appointment to tomorrow afternoon.
Checks the calendar
Favellia checks availability and suggests 3:30 pm during the call.
Appointment confirmed
The customer agrees. The calendar is updated and a confirmation is sent.
A customer needs help
A customer calls for help
A customer needs support. Favellia picks up the phone.
Gathers the context
Listens to the problem and asks for the details needed to handle the request.
Prepares the handover
A team member is needed. Favellia explains the next step to the customer.
Request ready for your team
A ticket is opened with the reason, priority and call transcript.
Introduce a promotion
Favellia calls the customer
Your campaign starts a call. Favellia introduces itself to the customer.
Listens to the customer
The customer answers and Favellia learns about their needs during the call.
Presents your offer
Explains the promotion and answers the customer’s questions over the phone.
Interest recorded
The customer is interested. The outcome and call details are saved in the console.
Available after hours
Customers get an answer even when your team is busy.
From words to action
Appointments, tickets and follow-ups become part of your workflow.
You stay in control
You define the information and actions. Your team steps in when needed.
From conversation to action
Requests come in. Work moves forward.
Book an appointment, find an answer, reconnect: Favellia turns what your customers ask into the actions your business needs to take.
Appointments
Appointments booked. Calendars coordinated.
Book, reschedule or cancel appointments. Connect the conversation to your calendar, with confirmations, reminders and summaries sent by message or email.
From a request to a confirmed appointment
Support and enquiries
The right answer. Or the right person.
Answer recurring questions. When your team is needed, route the call to the right office or branch, or create a ticket with the context already collected.
Every request has a next step
Outbound campaigns
Restart the conversation with your customers.
Automatically contact customers to present your offers, answer questions and manage follow-ups. You can also confirm appointments and collect feedback.
From inactive contacts to new conversations
Inside Favellia
Every conversation. Under your control.
Calls, appointments and tickets in one web console. Review each conversation’s audio, full searchable transcript, collected data, actions and outcome.
Operations dashboard: calls, bookings, contact reasons and outcomes in one view.
- Call volumes and average duration
- Recurring topics and reasons
- Call history and ticket status
Built around your work
Your tools. Your rules. Your AI.
We tailor agents to connect to your business systems and carry out the actions you need: update a contact, book an appointment or open a ticket.
Connected to your systems
- CRM
- ERP
- Google Calendar
- Gmail
Freedom to choose
Choose your model. Give your brand a voice.
Favellia is vendor agnostic: choose your AI model, including your own. Low latency keeps conversations flowing, while the voice can be selected from a catalogue or cloned on request.
Answers start with what you know.
FAQs, catalogues, price lists, procedures and validated conversations form the agent’s knowledge base. Your team can update it in the console, with no development work.
Before you begin
Good questions.
How much does Favellia cost?
The proposal is scoped to your project: channels, AI Reception configurations, integrations and activities to manage. The demo also helps clarify your needs and the information required for a tailored proposal.
What happens when it cannot answer?
When an answer is unavailable, Favellia can create a ticket with a code, reason, priority and transcript reference. When a person is needed, it transfers or routes the call to your team. Audio, collected data and actions remain available in the console.
Do I need to install software? Can I run multiple receptions?
You manage Favellia through a web console, with no local installation. Each AI Reception can have its own dedicated VoIP number, settings and statistics. Your team can update its knowledge base through the interface without development work.
How do promotional campaigns work?
We configure the agent to contact your customers, present offers, answer questions and manage follow-ups. Campaigns can reconnect with inactive contacts, confirm appointments or collect feedback. Conversations and outcomes are available in the console.
Can I choose the AI model and customise the voice?
Yes. Favellia is vendor agnostic and lets you choose the AI model, including your own. Select a voice from the catalogue or request voice cloning. The model, voice, knowledge and agent actions are configured around your business.
Let’s talk about your business
Make room for the next conversation.
In the demo, we explore your incoming requests, the channels you use and the actions you want to automate. We show you Favellia and identify the integrations your team needs.
Request a free demoWe start with your processes, your customers and your business.